"Two by Tuesday" is a concept where I create and share with you a 2 x 2 matrix to explain a new concept, idea, or help you to solve a problem.

The customer experience dramatically relies on the follow-through. We stack a lot of attention on the attraction and onboarding phase, but you can lose referrals and reputation in that last 5% of the experience.

This time last week I was sitting in a penthouse meeting room, overlooking Las Vegas, learning from the best in the business - The Rock Star of Consulting, Alan Weiss.

We’ve all heard war stories about what it’s like working for the government: The endless paperwork, general apathy, over-engineered processes, decision limbo, tons of meetings (although, I guess that applies to the private sector, too!)

Essentially creates the experience, the moments, the community and the IDEAL ENVIRONMENT - for progress. As a result, my daily behaviour has changed immediately.

It just shows that dramatic change can happen immediately. It doesn't require lists, or goals, soul-searching, or a great deal of planning.

This is the type of change I help organisations create using my Charismatic Change framework. Change can be immediate and powerful (not slow, draining and full of process).

I deliberated for months on doing this and realised what was holding me back was fear - will anyone be interested? What if they're not? Don't you love that negative bias we all have when bringing something new to the world, WITHOUT EVEN TESTING the idea?

How do you learn when we’re all so time poor?

Like you, I used to think I didn't have the time to learn.

With busy workloads + commitments after-hours, it's difficult to pick up a book at the end of the day, or to sit down in front of another screen. I didn’t have the energy, nor was I interested.