"Two by Tuesday" is a concept where I create and share with you a 2 x 2 matrix to explain a new concept, idea, or help you to solve a problem.
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The customer experience dramatically relies on the follow-through. We stack a lot of attention on the attraction and onboarding phase, but you can lose referrals and reputation in that last 5% of the experience.
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This time last week I was sitting in a penthouse meeting room, overlooking Las Vegas, learning from the best in the business - The Rock Star of Consulting, Alan Weiss.
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e’ve all heard war stories about what it’s like working for the government: The endless paperwork, general apathy, over-engineered processes, decision limbo, tons of meetings (although, I guess that applies to the private sector, too!)
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